Forum Discussion

Trusted Cover User

3 years ago

Solved

Cant confirm Company file

I am trying to open one of my Partner files, only i have access. Shows it needs to Confirm Company file, won't confirm by phone or online. Is anyone else having this problem?

Lyn6164
3 years ago
Turns out file is registered as AR Plus and this file was opened as AR Standard. All sorted, file working great.

weewaapostoffic

3 years ago

having trouble confirming confirmation code. Have been on hold for an hour and still havent been answered.

Looks like a lot of people are having the same problem.

Could someone from MYOB please help me

ChrisMYOB
Former Staff
3 years ago
Hello weewaapostoffic

Welcome to the Community Forum.

Can you please send me a Private Message containing:

Business name

Serial number

Company file ID or the Company file code

Once I have this information, I'll be able to confirm the file for you.
- Shearwater1
  3 years ago
  Hi Chris
  
  I have the same problem and cant work out how to send you a private message to give you my Id serial No Etc.
  
  Kind Regards
  Ray
  - ChrisMYOB
    Former Staff
    3 years ago
    Hello Shearwater1
    
    You are only able to send a Private Message when an MYOB moderator askes for details. I have made you able to send me a Private message by clicking the linked page then you ill be able to send me the details so I can confirm the file for you.