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zero's avatar
zero
Member
3 days ago

Can't confirm company file

Hello MYOB + community,

 

I can't verify online and all attempts to contact support (4 different numbers

and 9 calls later) have failed. As soon as I answer the computer I'm told to

call back during business hours even though I'm calling within those hours.

 

I have had to get this file a number of times in the past - each time more difficult

to get in contact with someone until now I'm unable to get anyone.

 

I'm using Account Right 2015.4 and need the file for activation, can anyone at MYOB

help with that please.

 

Regards,

John.

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 days ago

    Hi ZERO,

     

    Thanks for your post, and I’m sorry to hear how difficult it’s been to get support. Our wait times are in fact longer than we’d like right now, and our support team is doing what they can to slowly return things to normal. In the meantime, we really appreciate your patience.

     

    As you’re using AccountRight 2015.4, this is an older version of the software. While older offline files are part of a legacy product, confirmation may still be possible, so we’d recommend getting in touch with our team directly so they can check the company file and confirmation details with you.

     

    Regards,

    Genreve

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