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Eli_Fer's avatar
Eli_Fer
Experienced Cover User
4 months ago

Can't Log in to MYOB - Stuck on Backup in Progress

Hi   We can't log in to our MYOB file as it is stuck in a backup.   Can you please fix our file.   Many thanks   Elizabeth Fergus
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  • Princess_R's avatar
    Princess_R
    4 months ago

    Hi Eli_Fer,

     

    I see that you're dealing with a "backup in progress stuck status." Don't stress, I'm here to help! I've reset your company file back to active. This should let you log back into that company file as you normally would. Just restart AccountRight and try accessing the file again.

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
4 months ago

Hi Eli_Fer,

 

I see that you're dealing with a "backup in progress stuck status." Don't stress, I'm here to help! I've reset your company file back to active. This should let you log back into that company file as you normally would. Just restart AccountRight and try accessing the file again.

 

Feel free to get in touch if you need more help.

 

Cheers,

Princess

  • Eli_Fer's avatar
    Eli_Fer
    Experienced Cover User
    4 months ago

    Thank you @ Princess_R

     

    Back in now.

     

    Many thanks

     

    Elizabeth Fergus

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      4 months ago

      Hi Eli_Fer,

       

      Great to hear you're back! Feel free to reach out if you encounter issues again.

       

      Cheers,

      Princess

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