Forum Discussion

Karen62S's avatar
Karen62S
Contributing Cover User
9 months ago
Solved

Changing Owner of Subscriptions

I am currently the owner of multiple client's MYOB files, could you please assist in transferring the ownership of these files? I need to:   1) Upgrade the clients to be the owners of their files ...
  • Leneth_A's avatar
    Leneth_A
    9 months ago

    Hi Karen62S, 
     
    Thank you for letting me know about this. 
     
    In this matter, if you would like to keep your serial number and have a different serial number for the other company file, first you would need to set up an owner or administrator access for the other owner of the business using this Help Article Set up user access. 
     
    After you set up an owner or administrator access for your client, please make sure to have a backup of the company files before we proceed with the next step for your client to have a different serial number. 
     


    Please do let us know how you go. 
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator
9 months ago

Hi Karen62S, 
 
Thanks for your post and welcome here to the Community Forum. Thank you for informing us about your concern. We apologize that you are having difficulty changing the ownership of the company files. I understand that you would like to remove yourself as the owner of the company files and transfer ownership to your clients. We regret any inconvenience this may have caused, and we thank you for your patience and understanding. 
 
I have sent you a private message here in the Community forum regarding your concern to change the ownership of the company files. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears. 
 
 
Do let me know if you have any further trouble with that. 
 
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth

  • Karen62S's avatar
    Karen62S
    Contributing Cover User
    9 months ago

    Hi Leneth

     

    Thank you for sending this.

     

    My only other question in relation to this is that my MYOB serial number has 8 companies attached. I only need to change 7 of them, so how do I still keep my serial number but the others businesses get their own serial number?

     

    Regards, Karen

    • Leneth_A's avatar
      Leneth_A
      MYOB Moderator
      9 months ago

      Hi Karen62S, 
       
      Thank you for letting me know about this. 
       
      In this matter, if you would like to keep your serial number and have a different serial number for the other company file, first you would need to set up an owner or administrator access for the other owner of the business using this Help Article Set up user access. 
       
      After you set up an owner or administrator access for your client, please make sure to have a backup of the company files before we proceed with the next step for your client to have a different serial number. 
       


      Please do let us know how you go. 
       
      If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
       
      Cheers, 
      Leneth