Hi, I am unable to authenticate Company files on line with older version MYOB Account right. Why does it keep requesting this every 3 or 4 months. Thankyou

Hi bower1,

If you can shoot me a private message with your 

• Serial Number,
• Company File ID,
• Email address, and
• Full name.

This way, I’ll be able to dive in and check your account for you.

Cheers,

Doreen

Good Afternoon, I am now having trouble again to authenticate my Company File ID again.  Can you please assist.  Thanks Kindly Lindy 

Hi bower1 ,

You're very welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl

Hi Earl, Thanks for all your efforts assisting me. I have now received the file and loaded to MYOB with success. So very much appreciated.  Regards Lindy

Hi bower1 ,

Thank you for confirming. I have received your private message and successfully activated your Company File. The license file has been sent to your email.

Feel free to post again if you need further assistance; we're happy to help!

Regards,
Earl

Hi Earl, I have rechecked the email address linked with my MYOB and I have not been sent a file so I can confirm in MYOB.  Did you receive my Private message okay with the relevant details for the MYOB so you could then send me the file to load?  Thanks LIndy

Hi bower1 ,

My apologies for the late response. I would like to check if you're still having this issue? If so, please do let me know so I can confirm this one for you.

Looking forward to your response.

Regards,
Earl

Hi Earl, I sent my details through a private message to enable the company file. I am not sure if I access the private email correctly. Can you advise if you received my message. Thanks Lindy

Hi bower1 ,

I'd be happy to assist you with this. Could you please send me a private message with the following information?

• Serial Number
• Company File ID
• Email Address
• Full Name

Looking forward to your response.

Regards,
Earl

Thanks for your replies my version is Account Right Basics- Build number 2015.3.17.3339. I have done the request by phone so it brings up the serial number and company file ID.     It shows a fingerprint reference and a checksum.  I need a license file to be emailed to me as previously done. Can I send a private message with the snip details with account number and company file ID please.  Thankyou Lindy