Local Files Gone

Question

AccountRight V2026.3.0&nbsp;Today I tried to open a local file in my library.&nbsp; &nbsp; My library is empty.&nbsp; &nbsp; My online files are OK.I have file that is local that I don't use very often and now it is gone.&nbsp; There were a lot of old ones that are no longer used, they are gone too.

doreen_p · Answer

Hi Patti_Syme,
&nbsp;
That’s definitely a jolt when everything’s just gone. Before we assume the files are missing from MYOB’s side, it’s worth doing a quick sweep on your computer using the help guides:
&nbsp;

Follow the Manage libraries help article to check all the libraries AccountRight can see.
 Make sure you’re searching with the correct syntax on your computer (file names, extensions, and locations).
 If you’re looking for classic v19 files, use the Finding AccountRight company files and backups help article.
 If you’re looking for modern AccountRight files, use the Open a company file help article to track down online and local files.

If you’ve worked through those and the files still don’t appear anywhere, reach out to our team so they can dig deeper and help locate or restore them. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
&nbsp;
Cheers,
Doreen

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Local Files Gone

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