Forum Discussion

WilMyob43's avatar
WilMyob43
Contributing User
2 years ago

Log in - 2FA Authenticator (*everyday)

Good Morning,   I'm curious if anyone has these issues when logging into Myob AccountingRight with regular using the 2FA Authenticator.   Well, this morning for the first-time when I went to jump...
JoanneMcG
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi, WilMyob43

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Please confirm how you log out from your AccountRight. Kindly try logging out from your AccountRight through Services > Sign out from AccountRight Live. Once done, every time you log in to your company file, it will always ask for your 2FA.

 

Please let us know how it goes on your end.

 

Best regards,

Doreen

WilMyob43's avatar
WilMyob43
Contributing User
2 years ago

I have used the 2FA authenicator everyday in the last 5 months until yesterday for the first time and today again this morning Myob did not ask me for the password or 2FA when I went into open the file in Myob.  

 

I have updated my passwords twice yesterday and disapointed it did it again this morning.  One of our internal staff was shocked to see the same thing happened to her the first time. Didn't ask her for password or 2FA.  

 

Unusual.  I have cleared the cache history in internet yesterday and sined out of Myob.  

 

I go to File - and exit to close the file.  what's the difference? 

  • DuncanS's avatar
    DuncanS
    Ultimate Partner
    2 years ago

    Doreen_P WilMyob43 

     

    Doreen,

     

    My 2FA is also not working.

     

    I emailed my contact at the Sydney office yesterday.

    She raised a case.

    No response yet.

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