Forum Discussion

Scottik1962

Experienced Cover User

8 months ago

Solved

Logging in again and again

I use MYOB Accountr Right from my own computer at home. Everytime I wish to log in I have to enter my email and my password, which makes total sence if i'm using a shared computer.

However, using my own computer at my own home, why can I no longer have the option of Staying Logged in for 30 days? Even my password programs dont seem to work on remembering my email, let alone my password as well.

Thanks for any insight, and I know security is important but is it really nessary for unshared computers?

Scott

Desktop

Jemar_C
8 months ago
Hi Scottik1962,

Thanks for your post. In this matter, for AccountRight Live, you may go to Services >> Sign out from AccountRight >> then login again. That will make the system prompt you to add your email address and password when logging in. However, for the browser version, I want to check if you have tried to use a different browser, a private window, and tried to clear the cache. You may also check the settings of your browser for saved email and passwords using this link.

Feel free to write a post if you need further assistance.

Cheers,

Jem

LCrowhurst
Trusted Cover User
22 hours ago
we have this issue too for MYOB Business...i am the only one that uses the computer in our home office but it gets annoying to have to login multiple times a day....can we not change this so we only have to do it once a day...its so annoying.
- Earl_HD
  MYOB Moderator
  17 hours ago
  Hi LCrowhurst,
  
  The option to stay logged in for 30 days is no longer available due to recent security updates. These updates were mandated to enhance security and reduce the risk of cyber attacks. Specifically, the system now logs users out after 30 minutes of inactivity, and users must log back in. This change was implemented to comply with security requirements and to ensure the protection of user data. While this may be inconvenient, it is a necessary measure to maintain a high level of security.
  
  Regards,
  Earl
  - LCrowhurst
    Trusted Cover User
    17 hours ago
    but its only two people in the office...its annoying having to sign in constantly...
Jemar_C
Valued User
8 months ago
Hi Scottik1962,

Thanks for your post. In this matter, for AccountRight Live, you may go to Services >> Sign out from AccountRight >> then login again. That will make the system prompt you to add your email address and password when logging in. However, for the browser version, I want to check if you have tried to use a different browser, a private window, and tried to clear the cache. You may also check the settings of your browser for saved email and passwords using this link.

Feel free to write a post if you need further assistance.

Cheers,

Jem