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cyber4me's avatar
cyber4me
Member
7 hours ago

MYOB incorrectly locked us out although subscription to date

Hi Yesterday MYOB notified me that our subscription is cancelled due to non payment. Although they were paid on the 7th October. We have been a loyal customer for over 30 years and never missed a pa...
#subscription
Doreen_P's avatar
Doreen_P
MYOB Moderator
3 hours ago

Hi cyber4me,

 

Sorry your team was locked out for an hour and a half, costing your business time and wages. After more than 30 years with MYOB, this isn’t the experience you should have had. From what you’ve shared, our support team identified a system glitch, rather than a missed payment, as the cause. I can’t confirm how many other customers were affected, but I understand why you’d want reassurance that this won’t happen again.

 

Cheers,

Doreen

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