Forum Discussion

Justin_Joung's avatar
Justin_Joung
Contributing User
8 months ago
Solved

MYOB login

Dear. whom it may concern.   I hope this message finds you well.    Following a recent MYOB update, I have observed an increased frequency of login prompts, requiring authentication each time I r...
  • Shella_A's avatar
    Shella_A
    8 months ago

    Hi Justin_Joung, 

     

    Thank you for your post. 

     

    We apologize for the inconvenience this may cause to you. We really appreciate your patience with this matter. Regarding your concern with the sign-in process once you open the software, it will ask you for your email and password. This is because of the changes that have been made with the security enhancement. The system keeps you logged in for 12hours, and you may get the email and password prompt after that, as well as the 2FA trigger prompts depending on the various factors like you’re logging in from the same computer, location, etc. For further information about this, kindly refer to our community forum post, Update: Improved Security 2FA Changes. 

     

    We hope this helps address your query. If you need further help, don't hesitate to start a new post and we'll be happy to assist. 

     

    Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

     

     

     

    Cheers, 

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator
8 months ago

Hi Justin_Joung, 

 

Thank you for your post. 

 

We apologize for the inconvenience this may cause to you. We really appreciate your patience with this matter. Regarding your concern with the sign-in process once you open the software, it will ask you for your email and password. This is because of the changes that have been made with the security enhancement. The system keeps you logged in for 12hours, and you may get the email and password prompt after that, as well as the 2FA trigger prompts depending on the various factors like you’re logging in from the same computer, location, etc. For further information about this, kindly refer to our community forum post, Update: Improved Security 2FA Changes. 

 

We hope this helps address your query. If you need further help, don't hesitate to start a new post and we'll be happy to assist. 

 

Otherwise, if my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

 

 

 

Cheers, 

Shella