Need to change login name but message is login name already exists

Question

Hello MYOB,I need to change login/email as no longer using this email as has been de-activitated by IT. I am still the Administrator for company that has been sold but will still need to do BAS, EOFY, etc. When I went to change login/email it came up with " Login name exists (l116_3000). Can you please advise and I will check for answers on Community everyday. I need this done ASAP.&nbsp;Thank you.Anne-Marie BennettAccountRight Administrator

earl_hd · Answer

Hi Anne-Marie12,Thanks for your detailed post. Please verify if the email addresses of all users listed in the account are identical. To do so, navigate to Product &gt;&gt; Users &gt;&gt; Click on the name of the user to be removed &gt;&gt; Click delete &gt;&gt; A confirmation message will appear, click Delete. If the email addresses are not the same for all users, please send me a private message with the following information:&nbsp;Serial number.New and old email login.Company File ID.Looking forward to your response.Regards,Earl

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Need to change login name but message is login name already exists

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