Forum Discussion

WAnd's avatar
WAnd
Experienced User
2 months ago
Solved

Need to Confirm Company File x 2

Hi, I have MYOB AccountRight Basic & need to confirm File ID's 2 & 8. The last four digits of my licence are 7240. Is there a Self Serve - Confirmation process for MYOB AccountRight Basic? Thank y...
company file activation
confirm file
  • Shella_A's avatar
    Shella_A
    2 months ago

    Hi there WAnd,

     

    If the self-service confirmation process link is not working on your end. I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for further assistance.

     

     

    Cheers,

    Shella

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi there WAnd,

 

Yes, there's a self service confirmation process. You can check this link for detailed steps and more information.

 

Cheers,

Doreen

WAnd's avatar
WAnd
Experienced User
2 months ago

Hi Doreen,

I've tried the self service confirmation via the link you gave. However, I'm trying to confirm AccountRight Basics which does not have a Company File Code showing. It has a Build Number, Fingerprint & Checksum. Where do I find the Company File Code?

Wendy

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 months ago

    Hi there WAnd,

     

    If the self-service confirmation process link is not working on your end. I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for further assistance.

     

     

    Cheers,

    Shella

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