Forum Discussion

WAnd's avatar
WAnd
Experienced User
24 days ago
Solved

Need to Confirm Company File x 2

Hi, I have MYOB AccountRight Basic & need to confirm File ID's 2 & 8. The last four digits of my licence are 7240. Is there a Self Serve - Confirmation process for MYOB AccountRight Basic? Thank y...
company file activation
confirm file
  • Shella_A's avatar
    Shella_A
    23 days ago

    Hi there WAnd,

     

    If the self-service confirmation process link is not working on your end. I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for further assistance.

     

     

    Cheers,

    Shella

Doreen_P's avatar
Doreen_P
MYOB Moderator
24 days ago

Hi there WAnd,

 

Yes, there's a self service confirmation process. You can check this link for detailed steps and more information.

 

Cheers,

Doreen

WAnd's avatar
WAnd
Experienced User
23 days ago

Hi Doreen,

I've tried the self service confirmation via the link you gave. However, I'm trying to confirm AccountRight Basics which does not have a Company File Code showing. It has a Build Number, Fingerprint & Checksum. Where do I find the Company File Code?

Wendy

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    23 days ago

    Hi there WAnd,

     

    If the self-service confirmation process link is not working on your end. I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for further assistance.

     

     

    Cheers,

    Shella

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