My login no longer asks for my email or password when i open MYOB ... i share this computer and basically there is no security and i have no idea who's actually logged in !
Has anyone had this happen and managed to fix it ?
I've tried signing out and signing in again, but the next time i close it, it opens automatically again.
Hi KGatBarron,
Thanks for your post and welcome here to the Community Forum. Thank you for taking the time to share your concern with us. We apologize for any difficulties you have experienced when you are signing into your account that does not require your email and password. We understand how important this is to your business and we thank you for your patience and understanding.
In this matter, for AccountRight live you may go to Services >> Sign out from AccountRight >> then login again. That will make the system prompt you to add your email address and password when logging in. However, for the browser version, I want to confirm that we have rolled out some changes regarding 2FA. The automatic login is a known feature that has been introduced as an upgraded security measure.
You may refer to this Help Article to learn more in detail Improved security - Account Management - MYOB Help Centre.
Please do not hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
I have the same problem
If we need to actually to log out now, you need to make the log out visible instead of it being hidden away in a drop down menu.
It was better security when if you had to exited MYOB for any reason you then had to log back in.
Hi, thanks for your post, and welcome here to the Community Forum. Thank you for sharing your feedback with us. We understand the importance of your concern and we apologize for any difficulties you are experiencing. We appreciate your time and understanding.
We continue to strive hard to make sure that we provide the best experience for our customers and your feedback helps us. If you want to see this functionality, we highly recommend posting your suggestions on our Product Idea Exchange board for consideration. We will make sure to pass on your feedback to the team.
Please do not hesitate to return to the Community Forum if you have any further inquiries. Our team is always here to help.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Hi there,
All of our users are now able to open MYOB directly without any sign on at all. We are using the browser version.
This is highly unsecure and would allow anyone to open the MYOB app and access MYOB without logging in.
How is automatic login an upgraded security measure? Can you please advise what is going on?
Thanks
Lynne
Hi Lmcstack,
Thank you for your post.
We're sorry to hear about your experience with your access. We understand the importance of the security and safety of your data. Before we proceed, could you please confirm if you are using an AccountRight file and accessing it via the web browser version?
There are two points you'll need to check when you log in to an online AccountRight company file:
In the AccountRight desktop version, if you want to enter your email address, password, and 2FA code every time you'll be accessing your file, you may need to sign out each time you'll be closing the program through Services >> Sign out from AccountRight Live. If you're using the AccountRight web browser version, once a user is signed in with the file, closing the program or selecting the exit button on the web browser will not sign them out.
Please let us know if you require any further assistance with this. We are happy to assist.
Cheers,
Princess
