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Marlyse's avatar
Marlyse
Trusted Cover User
1 month ago

Please write clear instructions on how to cancel Subscription

Note: There is no Forum for cancelling subscription - there probably should be now that MYOB has upset about every subscriber with the multitude of changes in the last 6 months!

 

I have a client that has closed its business - when I go to cancel through MyAccount I have to ring some one - presumably a 3 hour wait as per usual which I don't have time for.  Bank account that the subscription comes out of is closed.  Client is paid up to 30/06/2026

 

The Support note Cancelling your MYOB subscription does not actually help at all.

What I need to know is:

  1. How to download all the documents attached to the transactions, preferably in one PDF/Zip file (since they need to be held for 7 years for the ATO but accounting software companies made people believe they didn't need to retain a copy because they are all held "in the cloud" and accessible - except when you cancel the subscription).  I know MYOB can download all the documents that were uploaded to the in-tray but nowhere can you find this info - I presume it is an extra cost
  2. Where can I access my backup of my file?  Since we can no longer backup to our computer.
  3. Can we access the backup file in later years if needed without a subscription.  If so, how?  What MYOB Version allows this.

Yes I have printed off all relevant reports.

Desktop

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    29 days ago

    Hi Marlyse, 

     

    We appreciate you for sharing your thoughts about the current processes. I can see why you’re asking, especially with the business now closed and those records still needing to be retained.

     

    There isn’t a self-serve way to download every attached transaction document in one PDF or ZIP from the file. For In Tray / Uploads documents, support can arrange a secure download before cancellation.

     

    For backups, this help article is the best reference for how online and offline backups work: Backing up and restoring company files.

     

    The main thing is not to leave it until after the subscription is cancelled, because once it’s cancelled there’s only 30 days of read-only access and online backups may be removed after that. If you need to keep access for audit or record-keeping later on, existing offline backups can still be opened in AccountRight PC Edition versions earlier than 2026.5, as version 2026.5 and later no longer supports offline company files.

     

    Regards,
    Genreve

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