For the fifth month in a row, I am unable to access Accountright. "Subscription Expired" message. Sent 4 emails yesterday to support, not one reply. Sent PM to the Priya, whom handled this last month. No reply. The lack of empathy is certainly astonishing. Unable to run payroll, and had to process everything manually. How do you get in contact with someone at MYOB that knows what they are doing?
Hi wesley99,
Thank you for your post.
I genuinely apologize for the inconvenience this issue has caused you. It's truly disappointing when critical concerns like this aren't addressed promptly, especially considering the impact it has on your ability to manage important tasks like payroll. To assist you effectively, I'll be reaching out to you via private message right away. Please keep an eye on your Community forum inbox, and we'll continue to discuss and address your concerns promptly through that channel.
Cheers,
Princess
This issue still hasnt been resolved
Same error message
"Subscription has expired"
4 days and counting....................................
Hi wesley99,
Thank you for letting me know. I'm really sorry to hear that you're still experiencing trouble accessing your file. I understand your frustration, and I genuinely want to assist you in getting this resolved. To better assist you, we need some additional information that could help pinpoint the issue more accurately. Could you please provide a screenshot of the exact error message, and are you accessing your file via the desktop version? Also, could you please confirm if there are other users who can access the file? Thank you for your cooperation.
Cheers,
Princess
This issue hasnt been resolved
Really upset with MYOB atm
You need to get this resolved asap!!
