Technical Support - Crashing
Its EOFY and I'm having to sit on hold for phone support for several hours and still not getting through to anyone. My administrative access is not allowing me access to My Account (error - 'You ...
Forum Discussion
Hi AH1,
Sorry for the late response. That sounds incredibly frustrating, especially at EOFY when you’re just trying to get through the work without the extra chaos. A couple of things worth trying are restarting your modem and clearing the DNS cache, as connection or sign-in weirdness can sometimes come from stale network info hanging around where it’s not invited. These instructions are technical, so it's a good idea to get help from an IT professional. Here’s the cozy checklist:
Restart your modem
- Turn the modem off
- Wait about 10 seconds
- Turn it back on and let it reconnect fully before opening MYOB again
Clear the DNS cache on your computer
- Open the Command Prompt as administrator
- Type ipconfig /flushdns
- Press Enter
- Once it confirms the DNS cache has been cleared, close the window and reopen MYOB
Update your DNS settings
- Open Control Panel and go to Network and Sharing Center
- Click Change adapter settings
- Right-click your active network connection and choose Properties
- Double-click Internet Protocol Version 4 (TCP/IPv4)
- Select Use the following DNS server addresses
- Enter 8.8.8.8 as the preferred DNS server and 8.8.4.4 as the alternate DNS server
- Click OK, then close the windows and reopen MYOB
If none of the workarounds above do the trick, it’s really best to reach out to our support team via the Contact Us page.
Cheers,
Doreen
