Unable to confirm company file online

I am unable to confirm company files online, can someone assist with?

Thanks

Princess_R
11 months ago
Hi GLGL,

Thank you for providing the information via private message.

I've successfully unlocked and activated each company file you've mentioned, and I've also sent the license file to your email just in case the software prompts you to confirm your files. You should be able to open the files and continue your work.

Feel free to create a new post again if you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

Muzzy
Contributing User
3 days ago
Hi, Princess_R

I am having the same issues and have reached out to MYOB Support who have just sent me a link and told me to upgrade my Account Right software from V19.11.3 software. Do you know which version that I have to I have upgrade to so that I can upload the licence file they have sent me please. Please note, I do not want to upgrade to the online versions.

Awaiting your response.
Kind regards,
Myriam
- Liz_A
  Super User
  3 days ago
  Hi Muzzy
  The information you have received is misleading and if you do upgrade you will end up losing your perpetual licence. MYOB should provide you with a Confirmation code through here and if they continue to say you have to upgrade, then contact FGH Tables for assistance.
  Cheers
  Liz
Princess_R
MYOB Moderator
11 months ago
Hi GLGL,

Thank you for your post and your patience in waiting for a response.

Could you please confirm if you still need assistance with confirming your file? If so, could you provide the last four digits of your serial number and the company file ID number?

On the other hand, you can also reach out to our virtual assistant, MOCA, on our website, or you can submit a support request via my account at myob.com.

Feel free to respond if you need further assistance.

Cheers,

Princess
- Princess_R
  MYOB Moderator
  11 months ago
  Hi GLGL,
  
  Thank you for providing the information via private message.
  
  I've successfully unlocked and activated each company file you've mentioned, and I've also sent the license file to your email just in case the software prompts you to confirm your files. You should be able to open the files and continue your work.
  
  Feel free to create a new post again if you need further assistance.
  
  If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
  
  Cheers,
  
  Princess