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PTow's avatar
PTow
Contributing User
3 years ago
Solved

AccountRight Plus 2022.4.0 won't export to Excel

Hi Community

 

I am using AccountRight Plus (AUS) 2022.4.0 and Office 365 for business on Windows 11 Pro.

 

When I try to export an AccountRight report to Excel, the report doesn't export and I don't receive an error message. Basically nothing happens. I am able to export to pdf without any issue.

 

I unistalled and reinstalled AccountRight Plus (AUS) 2022.4.0, but the export to Excel still doens't work.

 

I'm hoping that someone has a resolution to this problem and is able to share it.

 

Many Thanks

Peter

Excel
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  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    While you have done a reinstall of AccountRight, you can also do a reinstall of Excel. This can also fix the link between the software.

    Please let me know how you go.

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    3 years ago

    Hello PTow 

     

    If you open up AccountRight by right-clicking and choosing run as administrator, after proceeding to export to excel if it works you will need to reinstall AccountRight again by right-clicking on the installer and choosing run as administrator. 

    If the above doesn't work. You can do the following to repair the .NET framework:

    1. On your keyboard, press Windows+R to open the Run window.
    2. Type Control Panel, then select OK.
    3. Select Uninstall a Program, then Turn Windows features on or off.
    4. Verify that .NET Framework 4.5 or later (4.7) is enabled.
      • If the box for .NET Framework 4.5 or later is not enabled (not filled in), enable it by clicking the box.
        Select OK, then reboot the computer.
      • If .NET Framework 4.5 or later is already enabled, repair .NET Framework by clearing the box and rebooting the computer.
        After the reboot, re-enable .NET Framework and reboot the computer again.
    5. Verify that .NET Framework 3.5 SP1 is enabled.
      • If the box for .NET Framework 3.5 SP1 is not enabled (not filled in), enable it by clicking the box. Select OK,
        then reboot the computer.
      • If .NET Framework 3.5 SP1 is already enabled, repair .NET framework by clearing the box and rebooting the computer.
        After the reboot, re-enable .NET framework and reboot the computer again.

    If the box is blank or you get an error activating a component, you will need to contact an IT professional,
    as this is a Microsoft component that interacts with the operating system, not just AccountRight.

    Please let me know how you go.

    • PTow's avatar
      PTow
      Contributing User
      3 years ago

      Hi Chris

       

      Thanks for your reply.

       

      I ran AccountRight as the administrator, but unfortunately this didn't fix the issue.

       

      I again uninstalled and re-installed AccountRight. I couldn't see an option to do this as an administrator, but unfortunately this didn't fix the issue.

       

      I then followed your detailed instructions to repair the .NET framework. Please refer to the photo of the Windows features panel.

       

      Both .NET framework 3.5 (which I assume is SP1) and .NET 4.8 were enabled. So I disabled .NET 3.5, selected OK and rebooted the computer. The system seemed to do an update, so I was hopeful. I then re-opened the Windows features panel, enabled .NET 3.5, selected OK and rebooted the computer. Unfortunately this also didn't fix the issue.

       

      So I still can't export a report to Excel as I used to be able to.

       

      Do you have any other suggestions?

       

      Many Thanks

      Peter

       

      • ChrisMYOB's avatar
        ChrisMYOB
        Former Staff
        3 years ago

        While you have done a reinstall of AccountRight, you can also do a reinstall of Excel. This can also fix the link between the software.

        Please let me know how you go.