Service M8 support were great and also pointed out that thread in the MYOB forum. They sent me clear instructions on what I needed to do and yesterday all was sorted.
Definitely an issue on MYOB end!
Hi bectangel,
I get that you're having an issue with syncing invoices from ServiceM8 to MYOB. Since this is a third-party integration query, I recommend contacting ServiceM8's support team for assistance, especially since the spinning wheel issue is occurring on their platform. You can try relinking the software, but it is best to reach out to ServiceM8 support first to ensure the problem is addressed effectively.
Feel free to get in touch if there's any other help needed.
Cheers,
Princess
If you read my post, you'll see that I have spoken with SM8. On their recommendation I have relinked the software - they have said that they are not getting any response from the sync logs from MYOB.
Hi bectangel,
Thanks for your reply! Given that you've already relinked the application and SM8 isn't receiving responses from the sync logs, it seems like the issue might be more technical. I recommend getting in touch with our live chat support for more detailed assistance. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help.
Cheers,
Princess
