Forum Discussion

bectangel's avatar
bectangel
Contributing User
2 months ago

Sync with Service M8 - invoices not able to be sent to MYOB.

We are having this issue with Service M8 - none of our invoices have been able to get through to MYOB. SM8 have confirmed that is an MYOB API issue. We approve the invoice in SM8 and we have had the...
  • bectangel's avatar
    bectangel
    2 months ago

    Service M8 support were great and also pointed out that thread in the MYOB forum. They sent me clear instructions on what I needed to do and yesterday all was sorted.

    Definitely an issue on MYOB end!

bectangel's avatar
bectangel
Contributing User

If you read my post, you'll see that I have spoken with SM8. On their recommendation I have relinked the software - they have said that they are not getting any response from the sync logs from MYOB.

Princess_R's avatar
Princess_R
MYOB Moderator
2 months ago

Hi bectangel,

 

Thanks for your reply! Given that you've already relinked the application and SM8 isn't receiving responses from the sync logs, it seems like the issue might be more technical. I recommend getting in touch with our live chat support for more detailed assistance. To connect with a live chat agent, please start by contacting our virtual assistant, MOCA, through myob.com/support. If MOCA is unable to resolve your issue, it will transfer you directly to our live chat team for further help.

 

Cheers,

Princess