It looks like after atttempts at Blocking users via the Confirmation route, MYOB is now blocking accountants from reviewing V18 files in an effort to get accountants to force clients to upgrade. Anyone lse have this issue?

Hi CarolD Ah- thanks for the extra info. You need to re-use an old file rather than just delete these. The File ID is encoded within the file, so deleting these won't reset your history of creating files and the new file still won't activate as you've reached your limit. I take a copy of an unneeded file from a couple of years ago with minimal info and delete everything and then rollover to the current year and then enter transactions for the new business. You need to check all of your setup to make sure old business names don't go out on emails, etc but otherwise it works perfectly well. Unfortunately, this means you will have to enter data from 1/7/24 again but you should be good to go from hereon.CheersLiz

Ah ok, that should do it, I have 2 old files with little on them. Thanks for the tip Liz

Hi CarolD MYOB should be able to sort the confirmation through here and give you a code. If not, contact FGH Tables and you can get a code for a small fee. It generally allows for 6 months worth of activation.CheersLiz

Hi AlistairB I just tested my old v18 on an old client file and it confirmed. I had to use Administrator ID and I have the full installer for v18 that I use so I'm wondering whether there is something else going on. You may need to provide a bit more information or get the client to log in and confirm themselves before re-sending you the file so you have a bit of time to work on it........ CheersLiz

Hi AlistairB, Thanks for your post. Did you receive any error messages when accessing v18 files? If so, kindly provide us with a screenshot and more information describing the issue you're experiencing when viewing the files. This will help us a lot in assisting you further. Make sure to remove any sensitive information before posting in the Forum. We're looking forward to your response. Best regards, Doreen

V18 Confirmation Blocked for Accountants

Liz_A
Valued User
8 months ago
Hi AlistairB

I just tested my old v18 on an old client file and it confirmed. I had to use Administrator ID and I have the full installer for v18 that I use so I'm wondering whether there is something else going on. You may need to provide a bit more information or get the client to log in and confirm themselves before re-sending you the file so you have a bit of time to work on it........

Cheers
Liz
Doreen_P
MYOB Moderator
8 months ago
Hi AlistairB,

Thanks for your post.

Did you receive any error messages when accessing v18 files? If so, kindly provide us with a screenshot and more information describing the issue you're experiencing when viewing the files. This will help us a lot in assisting you further. Make sure to remove any sensitive information before posting in the Forum.

We're looking forward to your response.

Best regards,

Doreen
- CarolD
  Experienced User
  16 hours ago
  So from this thread and my recent experience in trying to enter data for my new company, it seems that I can create the company, enter the data and once I exit, or possibly even the next day, its read only? And that my accountant wont be happy either? If so, what product should I be upgrading to as I prefer off line usage and I only have the 2 small companies with no payroll.
  - Princess_R
    MYOB Moderator
    14 hours ago
    Hi CarolD,
    
    You should be able to open the newly created company file, but this depends on your subscription. Our support team will need to look into your account further to determine the cause of any issues you might be experiencing. Please reach out to our support team to review your account. You can connect with our live chat agent via the virtual assistant MOCA or create a support ticket via MyAccount.
    
    Cheers,
    
    Princess