It looks like after atttempts at Blocking users via the Confirmation route, MYOB is now blocking accountants from reviewing V18 files in an effort to get accountants to force clients to upgrade.
Anyone lse have this issue?
Hi AlistairB,
Thanks for your post.
Did you receive any error messages when accessing v18 files? If so, kindly provide us with a screenshot and more information describing the issue you're experiencing when viewing the files. This will help us a lot in assisting you further. Make sure to remove any sensitive information before posting in the Forum.
We're looking forward to your response.
Best regards,
Doreen
So from this thread and my recent experience in trying to enter data for my new company, it seems that I can create the company, enter the data and once I exit, or possibly even the next day, its read only? And that my accountant wont be happy either? If so, what product should I be upgrading to as I prefer off line usage and I only have the 2 small companies with no payroll.
Hi CarolD
Are you trying to Register your file? If so, this is unnecessary for Perpetual Licences.You should only need to Activate the file.
The number of files you can have, depends upon what type of Licence you originally purchased. If you are allowed more than one file (default used to be 5 files), then you should be able to Activate your file when you open it after creating it.
If you only have a licence for one file, then you can choose the option to Activate the file later and you will have 90 days to use the file. This is no use if you need to continue using the file which by your description you do. In this case you may be stuck with a subscription web version for the new file.
Cheers
Liz
Hi AlistairB
I just tested my old v18 on an old client file and it confirmed. I had to use Administrator ID and I have the full installer for v18 that I use so I'm wondering whether there is something else going on. You may need to provide a bit more information or get the client to log in and confirm themselves before re-sending you the file so you have a bit of time to work on it........
Cheers
Liz
