Cant connect bankfeeds to Macquarie

Hi Steve_TCG​ , sorry to hear that
I'm not aware of any widespread concerns with Macquarie. We did have an incident yesterday that was affecting connecting new bank feeds - it could be worth trying again today now that it has been resolved.

If you were trying to connect prior to yesterday, or you still have an issue, definitely raise a case through to our support team.
Log in to myaccount.myob.com then click 'contact support' and follow the prompts - they'll help get you up and running asap

Did you end up having any success with this Steve_TCG?  I am having the same problem.  My rejection is because our account numbers only have eight digits in them (excluding the leasing zero) but the rejection email says that the account number has to be nine digits long.  If we put in the leading zero it says that the account number can't start with a zero.

Hi JSawyer,

Sorry to hear that your bank feed application has been rejected. Only certain account types are eligible for bank feeds based on the bank’s rules. To get the green light, the account needs to start with 1, 2, 3, or 9 and have a nine-digit account number. If your account doesn’t quite fit those rules, the bank feed application will be declined. In that case, the comfy workaround is to import the bank statements into your file so your transactions still land where they need to.

Cheers,

Doreen

Myob AccountRight BankFeeds dont work,

MYOB technical support is 100% waste of time

MYOB Sales do answer the phone

Phoned MYOB Support 1300 555 123 30/4/2026 12:10pm Call duration 58min:

1. Support agent could not understand that bankfeeds were not updating
2. Support agent repeated same banking hub instructions over and over , could not understand that the data was not updated
3. Support agent refused to put me in contact with someone who could help
4. Support agent refused to answer if she was asking AI for the solution to this problem
5. I hung up after 58 minutes as there was no point to go over the same suggestions over and over again.

Phone MYOB Sales 1300 793 427 30/4/2026 1:00 pm  NO ANSWER

The PROBLEM

never finishes

Cheers

Steve

Hi Steve_TCG, 

Thanks for the screenshots and for taking the time to spell everything out. I am really sorry for how long you spent on the support line today, definitely not our support team's best work.

I have checked things on our side again, and there are no current widespread issues with bank feeds from Macquarie, so this is something our Bank Feeds team will need to review for your specific connection.

The best next step is to log a support case through My Account so your details go straight to the Bank Feeds team and they can work with you directly via email.

For future reference, you can also keep an eye on our Bank Feeds updates board for any known incidents:
https://community.myob.com/category/PurpleLounge/discussions/bank-feed-updates

Cheers
Genreve

Hi Genreve_S​   Today's problem in not with Macquarie bank - its all my bank feeds.  AND "The best next step is to log a support case through My Account " if you look at the screen shots you can see that "My Account" show a WAIT CURSOR or YOU DONT HAVE ACCESS TO THIS PAGE.  Your response doesn't provide any usable information.  The cost of migrating to XERO or Quick books will be considerable but I don't think I have an option. 

Morning Steve_TCG​ , sorry about that, it wasnt immediately clear to me from your screenshots that you had attempted to lodge a case through My Account and were unable to.

Have you tried any troubleshooting as a starting point, such as using a different browser, trying incognito, clearing cache?

You can also phone the support team, or connect to them on livechat (via our virtual assistant MOCA). All options are available by heading to myob.com/contactus 

Mike_MYOB​  

Hi Mike - Your correct it is not possible to lodge a case through My Account. And yes I have tried, Edge, Opera and Vivaldi and yes I have tried incognito. This morning I also tried from a second physical PC - and still doesn't work.  Ironically I cant even check if my account subscription is up to date. But I do see momentarily  "Looks like you've already paid! You're all set and no further action is needed, you can now close this window"

You said>You can also phone the support team 

Unfortunately either I haven't communicated effective or you have not read my post. MYOB phone support are technically illiterate. As I said:

Support agent could not understand that bankfeeds were not updating

Support agent repeated same banking hub instructions over and over , could not understand that the data was not updated

Support agent refused to put me in contact with someone who could help

Support agent refused to answer if she was asking AI for the solution to this problem

I hung up after 58 minutes as there was no point to go over the same suggestions over and over again

MYOB Community is not a substitute for customer support.

In terms of NSW and Australian consumer law MYOB Account Right is not fit for the purpose intended.

-------------------

Under Australian Consumer Law most products and services bought in Australia after 1 January 2011, come with automatic consumer guarantees that the product or service you purchased will:

be of acceptable quality

fit for a particular purpose

matches the description, or

sample or demonstration model.

Products must be of acceptable quality, which means the product will:

be safe, lasting and free from defects

look acceptable

do all the things similar products are commonly used for.

'Acceptable quality’ means what would normally be expected for the type of product and cost.

These guarantees apply automatically regardless of any other warranties businesses give or sell you. Depending on whether it was a minor or major problem, if a business does not meet these guarantees, you may have the right to a repair, replacement, or refund, to cancel a service, or get reimbursement for damages and loss. 

Hi Steve_TCG​ , as others have also shared this morning that they are experiencing this issue too, we have been able to raise this internally as an incident and it will be investigated.

Once the bank feeds and incident team are progressing this, it should be posted on our status page (status.myob.com) or I will make sure there is an update on our bank feeds board here in the Community forum.

I still cant get into My Account, and

The bank feeds error message has changed, its now 

The message looks more professional that the previous message but remains useless. Why say contact support when there is no support?

Better to any or all of the following:

• Do Say a prayer, 
• Do Contact the ATO and ask for extension of time 
• Do not Hold you breath waiting for a solution