Imported Bank Feed won't let me delete it

Question

We recently changed bank accounts, and when we received the initial feed the first week's transactions weren't present, so I imported the transactions.

These missing transactions have since appeared, so I have unallocated these transactions (both the entry and the duplicate entry since I'm not sure which one is the bank feed and which ones are the imported entries), deleted the attachments, unreconciled the month - and I now cannot delete the imported file. I get the message:

Something went wrong. Please try again or refresh the browser.

I have:

cleared the cache, more than once
cleared the cache then restarted my laptop before reopening MYOB
tried using chrome instead of firefox
waited a week and tried again
prayed to the accounting gods for guidance and received only silence

Calling the help desk is a non trivial event so I'd rather not have to go through that again. I foolishly didn't keep them on the line when I called about the duplicates when they suggested deleting the import, and of course this is still my issue.

Any other ideas please?

daer · Accepted Answer

I tried again to delete the bank feed and it worked :) Thank you for all of your help!

earl_hd · Answer

Hi Daer,Thank you for informing us that your issue has been successfully resolved. If you have any more questions or need further assistance in the future, please don't hesitate to reach out, and we'll be here to help.Regards,Earl

genreve_s · Answer

Hi Daer,&nbsp;&nbsp;
Thanks for posting and welcome to the Community Forum.&nbsp;
&nbsp;
I understand how important account reconciliation is for the file. Generally, we recommend users avoid uploading QIF files for accounts that already have bank feeds, as this could produce potential errors. In my understanding, you have already unmatched and deleted the transaction attached to both the bank feeds and QIF files. Also, you have already undone the reconciliation for the period that those transactions are included in.&nbsp;
&nbsp;
I will send you a private message to collect more information regarding this issue.&nbsp;
&nbsp;
In the meantime, feel free to post again in the forum if you need any other assistance.&nbsp;
&nbsp;
Cheers,&nbsp;Genreve

daer · Answer

Thank you - I have replied :)&nbsp;I appreciate your assistance.

daer · Answer

Unfortunately this is still a problem, and I haven't heard back since the initial raising of a case number - can someone please look into this?

daer · Answer

I have added the case number to this in case that helps expedite matters. Thank you.

Forum Discussion

Imported Bank Feed won't let me delete it

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