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Cluele's avatar
Cluele
Member
1 hour ago

HELP! MYOB Business Online subscription

Hi all, we just got our MYOB Business Online suspended and an email that we need to pay $1485. But we've been paying monthly $78. We use Myob Business Online, have Payroll (22 staff) and unlimited Inventory.  Does anyone know why we would be owing $1485...sent on a do-not-reply email and only option is a payment button with no contact info. But our MYOB staff cannot use the system - read only. I'm stumped about how that amount arose as it doesn't match any quoted payment plans. Any info gratefully received.  Thanks. 

Suspended

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 hour ago

    Hi @cleolu, 

     

    That’s a big shock, especially after paying $78 each month and then finding that your team can only access the file in read-only mode.

     

    Because the $1,485 notice and suspension depend on your account's billing details, our support team will need to review this with you directly. The amount can’t be confirmed from the information in the post.

     

    If you’re the primary or billing contact, sign in to My Account, select View my bills, and download the invoice. Then contact our support team so they can look into the charge and access status. 

     

    Regards,

    Genreve

     

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