called and wanted to figure out what's going on ............
was advised to use Chrome instead of Edge, but it does not help
Chrome is just as slow as Edge, and the connections are very bad especially in the morning
we have 3 subscriptions and plan to switch to Xero
that's exactly why we have moved to xero. we had 3 subscriptions with myob, but were never unable to open 3 at the same time, especially in the morning I had to get very lucky to get 2 of those opened and running.
Called myob support a few times, but nothing really changed.
good luck.
Hi I notice this post is from some months ago, but I have been experiencing extremely slow Payroll for months now. I have tried everything recommended, swapping browsers, clearing caches etc. My owners have switched to Xero for their other businesses, and I am trying hard to keep MYOB as I think it is a better software. But this slowness is causing me to take hours to complete the payroll, and today i missed the lodgement of the bank file. My internet speed is Starlink and it is usually around 260MBPS.
Hey KT77,
Sorry the last fix missed the mark and that this morning’s pay run took twice as long. It's a small win it didn’t log you out this week. The previous incident is resolved on our side and there’s nothing new raised at the moment. If the slowness keeps up or anything else crops up, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, so they can check what seems to be happening.
Cheers,
Doreen
Guess what, your fix did nothing. I have completed the pays this morning and it took me twice as long to do the job. I am surprised though that it didn't log me out this week.
We need to get a fix on this problem as you are going to have people moving to another system. Honestly I hate how slow and laggy the system has been lately.
We started working at 8:30 and it is 9:15 now.
Still unable to open one of the subscriptions ........... the other two are working ok
Hey JB_72,
When things slow down, we understand that it’s frustrating. Quick update from our incident management team, we’ve deployed a fix to improve performance and we’re now monitoring for stability to keep things steady. Thanks heaps for your patience while we worked on this, we’ll keep an eye on it and make sure it stays on track.
Cheers,
Doreen
OMG, it is soooooooo frustrating! MYOB smarten your act. This is NOT efficient
Hi talinga,
I hear you on Chrome vs Edge and the morning slowdowns and know it’s especially frustrating with three subscriptions. We have re-raised this with our incident management team, and it is being investigated currently. You can follow our status hub page for updates.
Cheers,
Shella
