Forum Discussion

JulieBOS's avatar
JulieBOS
Member
1 month ago
Solved

Create super payment error

trying to create a super payment and it keeps giving error code "some information is incorrect or missing. See Below for more details"  but nothing is showing me what is incorrect, I have checked the...
  • JulieBOS's avatar
    JulieBOS
    1 month ago

    disregard i have sorted

AshtonBOS's avatar
AshtonBOS
Member
1 month ago

Hi Julie, how did you fix this? I am getting this error on one employee.  We have two with the same super fund however one gives the error and another one goes through fine?  I have spent 3 hours with Myob trying to fix with no resolution.

 

Thanks

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 month ago

Hi AshtonBOS,

 

That’s not ideal, especially after spending 3 hours trying to get this sorted. While you’re waiting for a reply, please check this similar post: Super fund details. It may help you fix the issue by checking the super fund details linked to the affected employee. If it’s still happening after trying that, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can look into it further. 

 

Regards,

Sai

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