Dear Pay Super Team,
We have noticed that the Super Payments status in MYOB is marked as “reversal completed,” and no funds have been deducted from our bank account.
We have not received any email or communication from the Pay Super team regarding this matter. We have confirmed that there are sufficient funds in our Wise bank account, and all employee Super details are accurate.
Could you please advise on the reason for this reversal?
Batch ID: 5869983
Hi Sunnyc,
When a super batch shows as “reversal completed”, it means the payment got bounced back by the clearing house so no money will come out of your bank. Since you didn’t get an email with the “why”, this one needs our team to peek behind the scenes. The best move is to contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account. They can look up that exact batch, check what triggered the reversal, and help you get the super re-submitted.
Cheers,
Doreen
Yes, I contacted Live Chat, and the agent advised me to send an email to the Super Pay Team, which I did yesterday.
I also submitted a case two days ago but have not yet received a response.
I would appreciate an urgent update, as the due date is 28 April 2026, and I need to understand the reason as soon as possible.
