Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super

My super payments all show as paid but I still have a few random ones from earlier periods saying Unpaid in the Pay Runs screen. 

Ditto, mine that is all paid, has been paid every week like clockwork, is also still all showing as unpaid.

Hi LucyMik​ I am the product manager for Pay Super, we will investigate why this super is showing unpaid on your pay run status. For now, use the status in Super Payments as your guide. We will circle back to you with what we uncover. 

For others that may be following this thread, often seeing an unpaid status is by design. See this help article and extract below.

• A status of Unpaid means there’s super in the pay run that still needs to be paid or was paid outside of MYOB, like direct payments to SMSFs or via a different super clearing house. Click the Date of payment to open the pay run to check which employees this relates to.

Hi Princess 

No its not fixed just did an update and the problem its the same see attached 

Hi TC1808,

Thanks for following up. I checked with the team, and they confirmed that an update was rolled out yesterday as Payday Super came into effect. Super payments should now be showing as paid.

Cheers,

Princess

Princess_R​ this post originated 28 days ago and there still has been no response from MYOB to resolve this issue. It is obviously happening to a few other people as evidenced by the number of posts. When can we expect a solution.

Same issue. MYOB please provide an update. 

I am also having this exact same problem dating back into 2024. Have definitely paid all super contributions. Would appreciate a solution.

Hi - we also have 6 super payments randomly showing as unpaid that have definitely gone through dating back to April this year, totally agree this is very confusing.  I have been paying our super weekly so everything is balanced for EOFY as far as I am aware, just doesn't look like it on this page ??

Regards

Helen

Hi Princess_R 

I haven't received anything yet the end of FY is a week away and im worried that this will create a problem for the closing Please reply i have the same issue with 2 of my clients