SuperChoice P/L transaction processing problem

Thank you OnBalance

Yes, I found that was the problem.  I would now like to correct what account is auto populate in the create super payment  - A problem for another day.

Hi kevinmargetson,

Thanks for explaining what’s happened. This usually occurs when the bank feed for the SuperChoice payment has been allocated manually to Superannuation Payable instead of being matched to the existing Pay Super transaction. To sort it out, you’ll want to remove the extra manual allocation or duplicate entry first, then match the bank transaction to the original Pay Super transaction instead. If the balances still don’t look right after that, it’s also worth checking that your superannuation categories are linked to the correct liability and expense accounts. If you’d like a hand working through it, please reach out to our team and they can help you go through the entries step by step.

Cheers,

Princess

Hi kevinmargetson,

My issue occurred because MYOB defaults to the everyday banking account, and I didn't select the correct bank account when I initially processed the super payment.

When setting up Pay Super, I designated a different account for superannuation payments, which means I now must manually select that account every time I process Pay Super. I was able to solve the mismatch by recording the Super payment as a Funds Transfer from the everyday banking account to the account used during the initial Pay Super setup.

Goodluck

Hi both of you. I have finally managed to match the transactions via my Desktop version of the file. I do wish MYOB would sort this issue. I have now had manual reconciliation issues with a rejected super payment and an investment account where transactions would not appear for reconciliation on the browser version (all appeared in 'Find Transactions', but not once the Reconcile screen was opened)...yet the Desktop did. Please MYOB replicate the functionality of the Desktop with the Browser. These issues are ongoing and time wasting for bookkeepers.

Hi Veena,

MYOB phone support solved the issue,

kind regards

Hi Genreve,

MYOB phone support solved the issue,

kind regards

Thanks Veena,

hopefully this can be rectified

I feel your pain OnBalance-I have a case with MYOB at the moment: EXACTLY the same problem: I was instructed to reverse the super payment and reprocess...now the reversal does not appear when attempting to match to the credit received from SuperChoice...we are now left with Super liability accounts not balancing by that amount. I even tried desktop version-to no avail. Needs sorting, and fast! How are we to use MYOB to remain PayDay Super compliant if it's own software is so full of errors (note: my fund is compliant and the prior super payment was made via SBSCH without an error, yet had bounced via MYOB).

Hi Genreve,

Yes I know the pay run puts the super into 2-1355 Superannuation Payable, and then the "SuperChoice P/L" line payment clears it, as is happening in my other data files, however not in this particular data file.

At the time of running the payroll I did record the super payment using Pay superannuation this debited account 2-1355 Superannuation Payable. Alas the bank transaction has not and will not match the transaction. When trying to "Match to existing record"  there is no list of transactions to match, ie. "No results." How is this rectified please?

Regards