Forum Discussion

Member

9 months ago

The linked account for Electronic Payments cannot be used for Electronic Payments

I had one bank feed connected to 1-1400 Savings Account which I used to pay my employees with. This account was linked to "Bank account for electronic payments" in the linked categories. I had no tro...

Princess_R

MYOB Moderator

9 months ago

Hi Alspa,

The error you're seeing isn't related to deleting the 1-1410 Savings Account. The real issue seems to be with how your categories and linked categories for electronic payments are set up. Make sure the bank accounts used for electronic payments are configured correctly. Specifically, check that the category you want to use is set up properly in the linked categories. I recommend checking this link for more info about setting up electronic payments. I'll also share two related posts about the error you're encountering to help you resolve it:

Cheers,

Princess

Alspa
Member
9 months ago
Hi Princess,

Thank you for your response. May I stress that I have been using electronic payments on the account 1-1400 for 8 years without an issue. It only became an issue after deleting a non related account. MYOB support remoted into my computer today and they could not figure out what the issue was and why it was doing what it was doing. Hoping somebody could shed some light on this issue.

Cheers,
Alspa
- Genreve_S
  MYOB Moderator
  9 months ago
  Hi Alspa,
  
  Thanks for pointing out when the issue started. It looks like the error has to do with the date rather than any deleted accounts, based on the screenshot. Try changing the upload date to today and see if that helps. Also, this link that Princess previously gave could explain the error message.
  
  If you have any more questions, feel free to ask!
  
  Thanks,
  Genreve