Forum Discussion

Kerby's avatar
Kerby
Member
14 days ago

Unable to now make Super Payments

I have used the super portal through MYOB since it was created.  I went to complete super payments tonight and now it claims that my mobile number needs to be verified go to your email (NO EMAIL SENT).  I have never changed my mobile number and now I'm completely unable to do anything. 

 

The super is sitting at "pending authorisation".  I cannot reverse it to try again (I'm apparently not authorised now).  But my role is "Pay Super Administrator".    I went back again after trying the chat bot (no success other than get a case number).  Next error I'm getting now is

 

"Your login to Pay Super may have timed out. You will need to go back to the main super payments screen to refresh your login, then try to create a payment again. If you still can't, you may not be authorised to do this. You'll need to find someone who is."

 

Has anyone had this issue here and a solution??

Super payment

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    9 days ago

    Hi Kerby,

     

    Thanks for sharing all of that, and sorry for the late reply. That definitely sounds like a pain, especially with the payment already sitting in pending authorisation.

     

    If you’re the Pay Super Administrator and you’re able to access your Pay Super settings, it’s worth checking how your mobile number is entered there. The number should usually be entered with the country code, area code and phone number, so it would normally start with +61. It’s also worth making sure the email address you’re using is the same email address set up for the Pay Super Administrator.

     

    If it’s already entered with +61 and still not working, try updating it to start with 0 instead. Once that’s updated, you should hopefully be able to receive the authorisation code on your mobile and then authorise the payment.

     

    Cheers,

    Princess

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