Forum Discussion

KAW77's avatar
KAW77
Contributing User
10 months ago

Business Lite Invoice error code

When raising invoices I'm unable to save, MYOB keeps giving an error code   Request Id: 54ab19bd-9214-4402-b0a6-89bfa53d081a   This is an ongoing problem for last couple weeks :(
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi KAW77, 

Thank you so much for your post and welcome to the Community Forum! Sorry to hear that you were not able to save your invoices. To fix this issue, I would recommend to clear your browser's cache and History. If the issue persists, please try logging in from a different browser.

Please do let me know how you go on this.
Regards,
Earl

KAW77's avatar
KAW77
Contributing User
10 months ago

Hi Earl

 

This didn't make a difference, still get error message on various platforms.

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 52830eca-2027-4055-a739-4c682306d9f4

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    10 months ago

    Hi KAW77 

     

    Thanks for your post. And thank you for getting back to us and sharing an update on the issue. 

     

    I am sorry to hear that after you clear the cache you still have the same issue. To narrow down the root of the error, Could you try entering the invoice through app.myob.com, and see if you get the same error message?
     

    If the error persists, May I please request you send me the screenshots of the invoice you are trying to save with more details on your account? Your Serial number, first and last name and email address are associated with your account so I can look into this for you.
     

    I'm Waiting for your response. 

     

    Regards, 

    Cel

    • KAW77's avatar
      KAW77
      Contributing User
      10 months ago

      Screenshot 2023-08-09 at 08-17-10 MYOB - Invoice.png

    • KAW77's avatar
      KAW77
      Contributing User
      10 months ago

      How can I send you all of those details privately?

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        10 months ago

        Hi KAW77 

         

        Thanks you for getting back to us. 

         

        Thank you for your patience. We have granted you an access to our private message. You can now start sending the details through our private message so we can assist you with your concern. 

         

        You can access your private messages when signed into the Community Forum by clicking on your avatar on the top right-hand corner of the window > select the envelope icon.

         

        Or you can just click on the highlighted word Private Message. or kindly click on this link or copy and paste it into the browser. https://community.myob.com/t5/notes/composepage/note-to-user-id/283343

         

        Thanks, 

        Cel
         

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