Forum Discussion

KfromFinance's avatar
KfromFinance
Experienced User
3 years ago

Cannot edit or delete bills

Hi Since the upgrade I cannot edit or delete bills that were entered prior to the upgrade. I get an error message: "Something went wrong. Please try again or refresh the browser." This appears to be...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi KfromFinance, 

     

    Thank you for that. I've had a script run over the file which should resolve this, can you please sign out of your file > clear your browser cache > re-sign into your file and attempt to edit or delete a bill. It should work. 

     

    Do let me know how you go. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

KfromFinance's avatar
KfromFinance
Experienced User

Thanks Melissa

 

the digits are 3209

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi KfromFinance, 

 

Thank you for that. I've had a script run over the file which should resolve this, can you please sign out of your file > clear your browser cache > re-sign into your file and attempt to edit or delete a bill. It should work. 

 

Do let me know how you go. 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

  • KfromFinance's avatar
    KfromFinance
    Experienced User
    2 years ago

    Hi Melissa

     

    Excited to say that worked.  Thank you for fixing my problem.

     

    Cheers

    Karen

     

  • rosemaryhill's avatar
    rosemaryhill
    Experienced Cover User
    2 years ago

    Hi

    I am having the same problems. I have contacted MYOB about it twice (December and Feb) and it is still not working for me. When I spoke to them this month they said I would need to delete all the bills that I have from before the change, but it turns out I can't delete anything. This is most frustrating. I take it from this interaction that this is happening not just to me? Why can't you run a fix for the whole system? I have had so many problems since the change over. This is NOT better. I wish I had changed from MYOB to something else BEFORE the change over.

    • KfromFinance's avatar
      KfromFinance
      Experienced User
      2 years ago

      Hi rosemaryhill

       

      I hope you get a solution to your problem and soon.  The update certainly wasn't a smooth one, lots of issues for lots of people.  

      Melissa was very helpful and solved this problem, not sure if you can see her action but I have copied it here (hopefully someone can do this on your file):

       

      "I've had a script run over the file which should resolve this, can you please sign out of your file > clear your browser cache > re-sign into your file and attempt to edit or delete a bill. It should work. "

       

      Good luck.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi rosemaryhill, 

       

      I'm happy to take a look into this for you, can you please confirm the last 4 digits of your product serial number. 

      • rosemaryhill's avatar
        rosemaryhill
        Experienced Cover User
        2 years ago

        Hi Melisa

         

        2106

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