Forum Discussion

LSolutions's avatar
LSolutions
Experienced Cover User
2 years ago

Completely wrong invoice emailed to client

Good afternoon,

 

I would like to raise an issue that a client recieved an invoice from us that was completely different to what we actually sent to them and have in our system.    The invoice had the same header and logo but everything else different bank details, a client I've never heard of, a description of a service we don't supply, an invoice number we dont use and dated 01/03/2022.   This looked so unprofessional to our client and I have since created a new invoice for her and sent it to myself first to make sure it didn't happen again.    

 

If it helps, this invoice was sent from a reoccuring transaction and was one of about 50 invoices sent in close timing.   

 

Can you please follow this up as this obviously should never happen.   If you need further details let me know as I have the email which shows the glitch.

 

Regards

Kristy Fry

  • Tailchaser's avatar
    Tailchaser
    Experienced Cover User
    2 years ago

    SHARING THE TEXT FROM A POST I JUST CREATED

     

    WARNING TO USERS - MYOB Business sends another businesses invoices to clients


    Hi all, 
    I wanted to share an issue that I became aware of yesterday. 
    I sent an invoice to a client and the PDF attachment that the client received was NOT the intended invoice and was NOT even from my MYOB file but  from a completely unrelated business. 


    According to MYOB this is a ‘metadata’ issue and has been a known issue for over 2months. I was informed that there is currently NO resolution and NO timeframe for a potential resolution but I was assured that the developers are ‘working on it’. 


    I was advised to manually download each invoice PDF and check it prior to sending it to clients directly from an external email application. 


    Invoices, statements and reminders are all effected by this issue. 


    This represents a serious data breach in my opinion as other businesses invoices are being sent to my clients and renders MYOB practically unusable….. 


    It beggars belief that an accounting software program can’t even send the correct invoice to the correct client. 

    • LSolutions's avatar
      LSolutions
      Experienced Cover User
      2 years ago

      Thank you for sharing this, I agree it seems to be a data breach to have the wrong information going out to clients!

      We certainly should not have to check every pdf before sending invoices to our customers especially if there is no known fix.

    • Lea50's avatar
      Lea50
      Contributing User
      2 years ago

      AND MYOB ARE CHARGING US A FEE FOR THIS

      NOT HAPPY>>>>>>>>>>>>>

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 years ago

        Hi Lea50, 

        Thank you for your post, and I'm genuinely sorry to learn about the difficulties you've been encountering. I can see that one of our MYOB Moderators has already responded to your post. Please don't hesitate to reach out if you have any more questions or need further assistance. We are here to help, and one of us will be more than happy to assist you.

        Looking forward to hearing from you soon!
        Regards,
        Earl

    • Marc-H's avatar
      Marc-H
      Experienced Cover User
      2 years ago

      Happened here also

      What a joke

      So unprofessional 

      Incorrect garbage invoice for a customer that we dont have has been sent to my client.

      God knows where our actual invoice has ended up.

       

      Also happened with quotes.

       

      Not even worth complaining - the response will be to clear my cache or wait 3 hours on hold 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi Marc-H, 

         

        We appreciate your post regarding this issue. 

         

        I understand how important security is for a business and we treat this issue as a priority. I will send you a private message to collect more information regarding this concern. 

         

        We appreciate your patience. If you have any other concerns, please feel free to post again in the forum. 

         

        Thanks,

        Genreve

  • Deb1231's avatar
    Deb1231
    Contributing User
    2 years ago

    This has happened to me also today. Very frustrating!

  • piloy01's avatar
    piloy01
    2 years ago

    Had same problem about 6mth ago dont waste your time with contacting myob they just blame your system. mine sent diff account name date was different went back before i even had myob billing address and bank details where correct there advise was to delete and resend. Cheers Gavin

  • treenz's avatar
    treenz
    2 years ago

    This has also happened to us on two occasions that I know of but with statements. Was quite embarrassing.

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      11 months ago

      Hi sonyaweiser, 

       

      We value your participation and appreciate you bringing your concern to our attention. 


      I understand that you're encountering some issues with sending emails. I'm sorry to hear about this inconvenience. To assist you more effectively, I'll be reaching out to you privately to gather more details about the incorrect email your recipient received.

       

      In the meantime, if you need help with anything else, please feel free to start a new thread. We're here to help.


      Thanks,
      Genreve

       

       

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      11 months ago

      Hi sonyaweiser,

       

      Just touching base with you about the issue you reported regarding the incorrect email your recipient received. I wanted to ensure that you're not left in the lurch. Please feel free to reply to my private message if you need any more help or clarification.


      Thanks,
      Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      10 months ago

      Hi sonyaweiser, 

       

      I hope this message finds you well. Since we haven't received any updates regarding your concern, we will be closing this case.

       

      Feel free to create a new thread if you require any other assistance.

       

      Thanks,
      Genreve

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