I can’t select an existing customer in a new invoice on the invoices app.

Question

I can’t select an existing customer in a new invoice on the invoices app. Therefore I can’t write an invoice. Had to log onto webpage and do my invoicing on myob webpage on my phone. Hard. Then when finished I loaded invoice app again and I can see the new invoices that I made on the webpage but I still can’t write new invoice on the invoices app.

have attached the screen I get when I try to start a new invoice.

why? Please make it work?

shella_a · Answer

Hi DanTopRung,
&nbsp;
This issue can sometimes occur due to compatibility problems or app glitches. Here are a few steps you can try to resolve it:
&nbsp;

Check Compatibility: Ensure that your device's operating system is compatible with the MYOB Invoices app.
 Clear Cache: If you're using an Android device, try clearing the app's cache. Unfortunately, this isn't possible on iOS devices.
 Reinstall the App: Uninstall and then reinstall the MYOB Invoices app to see if that resolves the issue.
 Sync Issues: Sometimes, the app might not sync properly with the web version. Make sure your internet connection is stable and try syncing again.

&nbsp;
If these steps don't work, make sure to reach out to our support team directly for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
&nbsp;
&nbsp;
Regards,
Shella

dantoprung · Answer

Hi Shella,&nbsp;Yes I am on iOS and am updated to the latest version 18.2.1.I tried deleting the app and reinstalling already, didn’t do anything.Cant clear the cache as apple, as you said.I am at home on a Steady Wifi connection and it’s still doing it this morning.&nbsp;Thanks,Dan

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I can’t select an existing customer in a new invoice on the invoices app.

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