We have an email forward on our invoices email account to send email on the my myob intray email address.
We have checked this in exchange message trace.
Even our Myob invoice from Myob didn't get the to intray.
The messages are being delivered as can be seen from the message trace.
Due to this we have missed paying invoices.
What steps can be taken to fix this issue ?
I have left multiple support requests for this and nothing happens.
The support tickets get closed.
Obviously since Microsoft have changed the header information on forwarded emails, myob cant handle the change.
Hi DPC_ADMIN,
Sorry to hear you've had to follow this up a few times. I can imagine that's been pretty disappointing, especially when it feels like your requests aren't getting traction. I've checked on your support case and we did receive it, but there was an issue when we tried sending some info through to your email. One of our team also gave you a buzz, but it went through to voicemail. What we've found is that password-protected documents sitting in the In Tray (that aren't linked to a transaction yet) can actually stop the AccountRight desktop app from displaying the In Tray contents properly. Bit sneaky, I know.
To fix it up:
Once they're linked, your In Tray should start showing everything properly again.
Regards,
Sai
I have checked the in-tray -
there were three normal pdf's with no passwords.
I deleted one, assigned the other two. Nothing in in-tray
tested
They appear to go through now.
I am puzzled by the pdf with password comments.
There were no passwords and the pdf's could be openned in myob.
this is working this morning.
No communication from support or the ticket so I am unsure if this is a fix for just us or a fix for every one.
The address works: Tested manually.
The Advanced support from myob produced nothing.
The customer opened a ticket, it went to processing, then to closed.
Number of emails received from ticket - zero
Went to chat. No help.
Simply put Myob intray can not handle address rewriting from a forwarded message
We tested
Exchange system:
Forwarded messages - failed
New MYOB inbox connector in exchange failed
User
Rule to forward messages - failed
Via Exchange myob connector - failed
Exchange message trace shows messages were forwarded and delivered
We reset the intray mailbox.
Same results - maybe even worse
So far support from myob so far ZERO
same issue here. A total pain in the arse.
Not that efficient when you have to send each invoice and then check that it has been received into MYOB. We have regulasr supplier invoices that just dont go into the software anymore and I am sending them manually. But others work.
MYOB is really testing my patience. So disappointed that I didnt go with Xero when I started my business. I had not realised how far behind MYOB was from Xero.
crickets.....
Hi leibholdqpbc,
Thanks for checking all that. I can totally see how this would be a real headache, especially with missed invoices. If exchange message trace shows the emails are delivered, that usually means the forward is working. When nothing shows in the MYOB In Tray, it's often due to how email is being read rather than it not arriving. A couple of quick things to check:
If it's still happening after trying all the steps provided, the best next step is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a proper look at your file and the In Tray setup. They can confirm whether anything's being blocked.
Regards,
Sai
USeless advice
