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queenoflaundry's avatar
queenoflaundry
16 days ago

Invoices wont send- error code

Day 3 of trying to send off invoices to clients- (SMS messaging) keeps coming up with error code - refresh, try again or contact support. Have tried deleting entire invoice and re doing but still do...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
16 days ago
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Hi queenoflaundry,

 

Since you've already tried redoing the invoice, the next step would be try reducing the number of characters in the description field. If needed, add extra text on a new line. Also, switch from wireless to cellular data and try again. If this doesn't work, I can see you've submitted a support case, our team will assist you as soon as they're available.

 

Regards,

Sai 

  • Toddles62's avatar
    Toddles62
    4 days ago
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    Hi Shella, I'm attempting to solve the same problem without success.

    I initially was getting error messages that I could not delete a payment as it was in a previous year (it was not). I followed the advice of anotjer MYOB chat on the topic which told me to delete the payment first. So, I click on the payment reference number and open the dialog box headed "Record invoice payment from customer". I then select "Delete" and return:

     

    "This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first.
    An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReference"

     

    Any advice warmly appreciated.

    Rod Toddles62

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      22 hours ago
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      Hi Toddles62,

      Currently, this transaction cannot be deleted because the surcharge record is separate and should be maintained. For further assistance, we recommend reaching out to the support team. They can be contacted via Live Chat through the virtual assistant MOCA or by submitting a support case at My Account.

      Regards,
      Earl

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    12 months ago
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    Hi TCCNZ,

     

    Thanks for your post and for providing the complete error message. Since it is an online payment, it seems that your issue is that an invoice with an online payment and surcharge applied is unable to delete the received payment transaction. Here's a workaround that might help:

     

    • Delete the receive money surcharge transaction first.
    • Then, delete the received payment transaction.

    Kindly refer to these helpful articles: Deleting a Transaction, Deleting a Customer Payment, and Deleting Invoices. It has full, detailed information and instructions to assist you with the process.

     

    If the issue still persists, I recommend getting in touch with our online help center, MOCA, for immediate assistance. Please provide them with all the necessary details about the problem for a quicker resolution.

     

    Feel free to start a new post if you have any other queries.

     

    Otherwise, if my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

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Have tried deleting entire invoice and re doing but still do...","body@stringLength":"262","rawBody":"

Day 3 of trying to send off invoices to clients- (SMS messaging) keeps coming up with error code - refresh, try again or contact support.

Have tried deleting entire invoice and re doing but still doing the same thing.

 

Ideas? 

","kudosSumWeight":0,"postTime":"2025-03-17T10:41:18.188+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:890612_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":27},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Day 3 of trying to send off invoices to clients- (SMS messaging) keeps coming up with error code - refresh, try again or contact support.

Have tried deleting entire invoice and re doing but still doing the same thing.

 

Ideas? 

"},"Conversation:conversation:890612":{"__typename":"Conversation","id":"conversation:890612","solved":false,"topic":{"__ref":"ForumTopicMessage:message:890612"},"lastPostingActivityTime":"2025-03-17T11:59:02.763+11:00","lastPostTime":"2025-03-17T11:59:02.763+11:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:890612":{"__typename":"ModerationData","id":"moderation_data:890612","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:890612_1":{"__typename":"Revision","id":"revision:890612_1","lastEditTime":"2025-03-17T10:41:18.188+11:00"},"ForumReplyMessage:message:890632":{"__typename":"ForumReplyMessage","id":"message:890632","conversation":{"__ref":"Conversation:conversation:890612"},"author":{"__ref":"User:user:295370"},"revisionNum":1,"uid":890632,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"subject":"Re: Invoices wont send- error code","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:890632"},"parent":{"__ref":"ForumTopicMessage:message:890612"},"body":"

Hi queenoflaundry,

\n

 

\n

Since you've already tried redoing the invoice, the next step would be try reducing the number of characters in the description field. If needed, add extra text on a new line. Also, switch from wireless to cellular data and try again. If this doesn't work, I can see you've submitted a support case, our team will assist you as soon as they're available.

\n

 

\n

Regards,

\n

Sai 

","body@stringLength":"749","rawBody":"

Hi ,

\n

 

\n

Since you've already tried redoing the invoice, the next step would be try reducing the number of characters in the description field. If needed, add extra text on a new line. Also, switch from wireless to cellular data and try again. If this doesn't work, I can see you've submitted a support case, our team will assist you as soon as they're available.

\n

 

\n

Regards,

\n

Sai 

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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