Forum Discussion

colleenWatson's avatar
colleenWatson
Partner
6 months ago

link to existing bill

When linking to an existing bill from the tray, this is what happens.

There are no bills.

When I go to unpaid bills 

The bills are there.

Then, the response from MYOB  Oct 2022.

How long does it take to fix something?

13 Replies

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    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      6 months ago

      Hi manning, 

       

      Thanks for posting your concern in the forum. 

       

      I'm sorry to hear about your difficulties with Intray documents. May I ask for screenshots of the bills and the Intray window? We'll investigate what is causing this. 

       

      We look forward to your response.

       

      Thanks,
      Genreve

      • manning's avatar
        manning
        Partner
        6 months ago

        Hi Genreve, I've attached screen shots as requested.

         

        Regards

        Teresa

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi colleenWatson, 

     

    I hope you are doing well. Since we haven't received any updates regarding this concern, we will be closing this case. 

     

    Feel free to create a new thread if you require any other assistance. 

     

    Thanks,

    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 months ago

    Hi colleenWatson, 


    Thanks for posting your concern in the forum. We appreciate your efforts in attaching screenshots of your concern. 

     

    I'm sorry to hear about your issue attaching your Intray document to one of your bills.  May I ask for screenshots of the bill we are trying to match with the Intray document and the unpaid bills window? 

     

    We look forward to your response. 


    Thanks,
    Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      6 months ago

      Hi colleenWatson, 

       

      We haven't received any updates regarding your concern since Friday. 

       

      Let us know if you require any further assistance with this. 

       

      Thanks,

      Genreve