Forum Discussion

teamSBL's avatar
teamSBL
Member
9 days ago

Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality

Hi,  I have been receiving this message since Monday 02.02.2026.  I have previously sent in what was requested from MYOB with regards to this change, including our Trust Deeds several weeks ago.  I have also sent through 3 messages with different case numbers for each but still no reply with what is happening to have this verification completed and allow me to email my invoices direct from MYOB.  Currently I am having to share, save and email in PDF form.  Is anybody else having this issue or have had it corrected.  Thanks!

2 Replies

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      5 days ago

      Hi teamSBL and Eskara, 

       

      Sounds like the support team has issues with the documents sent. I’ve had a look at the cases linked to your email addresses. For teamSBL, the email was routed to the wrong queue, so I’ve fixed that up and followed it up as it came through on Monday; it’ll be picked up as soon as possible.

       

      For Eskara, the case was only created recently, and I can see it’s already sitting in the right queue.

       

      Regards,
      Genreve

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