Hi, I have been receiving this message since Monday 02.02.2026. I have previously sent in what was requested from MYOB with regards to this change, including our Trust Deeds several weeks ago. I have also sent through 3 messages with different case numbers for each but still no reply with what is happening to have this verification completed and allow me to email my invoices direct from MYOB. Currently I am having to share, save and email in PDF form. Is anybody else having this issue or have had it corrected. Thanks!

Hi teamSBL and Eskara, Sounds like the support team has issues with the documents sent. I’ve had a look at the cases linked to your email addresses. For teamSBL, the email was routed to the wrong queue, so I’ve fixed that up and followed it up as it came through on Monday; it’ll be picked up as soon as possible. For Eskara, the case was only created recently, and I can see it’s already sitting in the right queue. Regards,Genreve

Genreve_S - how do we ensure our request is routed to the correct queue please?

Hi XLNT, You’re spot on wanting to make sure your request lands in the right queue. When you log a case, you can double check the category/issue type you’ve picked, as that’s what helps route it to the right team. If it does end up in the wrong place, no worries at all, we keep an eye on these and update the category on our side so it’s sent to the right crew without you needing to do anything extra. Cheers, Doreen

Hi Genreve, I am having the same issues, all info was sent in December and we keep having our invoicing restricted. My bosses are requesting a change to Xero as it keeps happening. I need it rectified asap.

Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality

13 Replies

peterga
Experienced User
17 days ago
I cannot find any emails sent by MYOB. Please resend asap.
- Doreen_P
  MYOB Moderator
  17 days ago
  Hey peterga,
  
  I’ve got the team to fire that email through to you again so you can actually see it this time. They’ll also lift the block so you can send invoices, but you’ll still need to hit reply and upload the requested docs using the secure link in that email to keep everything verified and happy.
  
  Cheers,
  
  Doreen
peterga
Experienced User
18 days ago
I am having same issue.
Suddenly I cannot email any invoices!
I have sent two messages to MYOB support but no acknowledgement or response.
What does this mean? and why is it not fixed?
"Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality"
I am paying for a service which is not working.
Not happy!
The is stopping me from doing business.
Does MYOB plan to compensate me for taking my money and failing to deliver?
What is the problem?
Please fix ASAP.
- Doreen_P
  MYOB Moderator
  17 days ago
  Hi peterga,
  
  Sorry this has been getting in the way of you sending invoices, that’s rough when you’re trying to run a business. I’ve checked with the team that handles business verification and they emailed you on 17 March 2025 asking for some extra documents so they can finish the verification. The best way to get this unlocked is to reply to that email with the requested info so they can complete it and restore your invoice sending.
  
  Cheers,
  
  Doreen
BenC
Experienced User
19 days ago
I am having the same issue , all docs sent months ago and now receiving this message as well ..

Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality.
Log a Financial Services request.

I have also lodged the request and have yet to hear anything from MYOB

Any help would be great thanks
- Earl_HD
  MYOB Moderator
  19 days ago
  Hi BenC,
  
  Totally hear you on this one, I’m sorry you’ve been waiting after sending everything through.
  
  I’ve forwarded your case to our Financial Services team and they’re already working on a solution for you. You’ll receive an email from them as soon as possible, so please keep an eye on your inbox (and spam/junk just in case). If you need to follow up or share any extra documents, you can also continue the conversation directly with the team via email once they contact you.
  
  Regards,
  Earl
  - BenC
    Experienced User
    19 days ago
    Thanks Earl
    
    I've received the support email and actioned the upload again ..
    
    Fingers crossed
    
    Cheers !
    
    Ben
Eskara
Member
2 months ago
Having the same issue
- Genreve_S
  MYOB Moderator
  2 months ago
  Hi teamSBL and Eskara,
  
  Sounds like the support team has issues with the documents sent. I’ve had a look at the cases linked to your email addresses. For teamSBL, the email was routed to the wrong queue, so I’ve fixed that up and followed it up as it came through on Monday; it’ll be picked up as soon as possible.
  
  For Eskara, the case was only created recently, and I can see it’s already sitting in the right queue.
  
  Regards,
  Genreve
  - jodie222
    Member
    2 months ago
    Hi Genreve,
    
    I am having the same issues, all info was sent in December and we keep having our invoicing restricted. My bosses are requesting a change to Xero as it keeps happening. I need it rectified asap.