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RoughRed's avatar
RoughRed
Experienced Cover User
7 days ago

Open Support Tickets and Refunds

Hi MYOB

I downgraded from AccountRight Plus to Business Pro in May 2026. I still have open Tickets on the transfer showing in MyAccount

 

Case: #03028XXX Downgraded to Business Pro Completed 1/5/2026 email from XXX on that date included "As you requested, your original software subscription will be cancelled as part of this migration service, with an end date of the current billing period."

 

I lodged another support request as I am still being charged the full AccountRight fee each month. There has been no response from MYOB other than I can see someone "looked" at the request 6/8/2026

 

ACTION and REFUND please

2 Replies

  • RoughRed's avatar
    RoughRed
    Experienced Cover User
    7 days ago

    Hi Genreve_S​ 

    "We can’t access billing details through the community, so please reply to your existing case and attach that email. Ask the support team to review the charges and arrange a refund if the billing is confirmed to be incorrect."


    I have already done that.

     

     

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    7 days ago

    Hi RoughRed, 

     

    That migration ticket has been dragging on. I can see why it's concerning that you’re still being charged for AccountRight Plus after the downgrade email confirmed the subscription would be cancelled, especially when you haven’t received a response to your support request.

     

    We can’t access billing details through the community, so please reply to your existing case and attach that email. Ask the support team to review the charges and arrange a refund if the billing is confirmed to be incorrect.

     

    If you can’t reply to the case, here are other options to connect to support: https://www.myob.com/contactus

    I understand that wait times have been quite long. Rest assured, the team is doing all they can to improve it. 

     

    Regards,
    Genreve

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