Read-only company file

Hi TW_2020,

If the issue persists, we recommend reaching out to our support team for further investigation. You can reach them on Live Chat via our virtual assistant, MOCA  or by submitting a support case via My Account.

Regards,
Earl

Hi Genreve_S,

I tried activating but still the same message is popping up. 

Hi, I have tried. But now it says Error, unable to activate company file. 

Hi TW_2020, 

The pop-up message you received is just informing you that the file needs to go through the confirmation process to remove the read-only restrictions. This process will help you regain full access to your file. You can read through this link if you need help with confirmation.

Regards,
Genreve