Bills not sending to MYOB

Hi Camelia1, 

 

Thanks for letting us know. I can see how that's confusing since it's only happened this time. If bills sent from Outlook aren’t reaching the MYOB In Tray, try removing your email signature and any extra content or images, then resend the bill.

 

If that doesn’t work, download the bill and use another upload option, such as uploading it directly through Purchases > Bills > Uploads in the browser or dragging it into the Uploads page. 

If you're still having issues or need further help, you can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

 

More info: https://www.myob.com/au/support/myob-business/purchases/working-with-in-tray-documents/emailing-documents-to-your-in-tray

 

Regards,
Genreve