Forum Discussion

KAG23's avatar
KAG23
2 years ago

Confirming Company File

Good afternoon   I have an old MYOB account right  Version 2016.2.18.5106 Company ID : 1   I cant confirm the company file, in the past I could confirm via phone and the customer service will s...
Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi KAG23,

 

Thank you for your post and welcome to the Community Forum.

 

Thank you for flagging this to us. We have detailed information on this: Activation and Confirmation of company files.  

 

If you are still having an issue after going through that article, kindly check your inbox here in the Community Forum. I have sent you a private message to ask for some information. 

 

 

Kind Regards, 

Cel

 

KAG23's avatar
KAG23
12 months ago

Hi,

 

I am again having trouble confirming the company file (as we use it only use it every 3 months). It will not confirm online and there is no longer any option to conform by phone (the screen comes up blank when clicking this option).

 

Thanks,

 

KAG

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    12 months ago

    Hi KAG23,

    Thank you for your post, and I apologize for the delayed response. I have sent you a private message to collect additional information that will assist us in resolving this issue. Please check your inbox at your earliest convenience.

    Looking forward to your response. 
    Regards,
    Earl

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