Email Invoice rejected

Hi IDE,

Might be the emails are getting bounced. It can bounce if the recipient is blacklisted or marks app.myob.com as spam. To check this, give our live chat team a buzz via our virtual assistant MOCA or pop a support request through your MyAccount and we’ll jump in to help you out.

Cheers,
Shella

Hi Myob assistance,

I have been having the same problem lately with a few Clients not receiving our Emails and we then receive a notification email to advise our Email has been rejected.  One client had their IT team have a look and advised it is nothing their end. Please Help ! 

Hi NKAV,

Thanks a bunch for sending that over! We've sorted out all three affected email addresses, so everything should be good to go and working perfectly now!

Cheers,

Princess

Hi NKAV,

No worries! We’ll have a check at this on our end. I’ve shot you a private message–check your inbox, and we’ll sort it out from there.

Cheers,

Princess

I am having the same problem - please send me a private message so I can advise of emails blacklisted

Hi bh31,

From time to time, emails can bounce back or get knocked back for all sorts of reasons. It could be that the recipient's email address got blacklisted, or they’ve marked the app.myob.com domain as spam. No worries though, our team can check if your client's email address has been blacklisted. Feel free to get in touch directly or shoot the breeze with our live chat agents through our virtual assistant, MOCA. 

Cheers,

Princess

I have the same problem. How can I find out if client has been blacklisted.

Hi fame,

If your invoices are bouncing back when you're sending them to your client, it may need further assistance on the backend. I've sent you a private message with more details, so please check your inbox when you have a moment.

Looking forward to your response.

Regards,
Earl