Employee Card file keeps crashing when I try to add an employee card file or amend an employee card file.

Question

its in one of my files company card file id 11.&nbsp; Can you please investigate this issue asap please

doreen_p · Answer

Hey Paulas,
&nbsp;
I've successfully run a fix over your file. To know if it's working already, follow the steps below:
&nbsp;

Make sure that you log out first and then log back in.
 Once logged in, add or amend an employee card file again.

If you still have issues, make sure to reach out to our support team directly. You can reach them on live chat via our virtual assistant MOCA.
&nbsp;
Best regards,
Doreen

paulas · Answer

Sorry no its still crashing /so not working - did you do it on the right file - its ************* Limited

princess_r · Answer

Hi Paulas,&nbsp;I've successfully run the script for the company file you've mentioned. You can now log out and log back in, and this should resolve the issue. If it is still not working, please reach out to our support team using one of the various support options here.&nbsp;Cheers,Princess

paulas · Answer

sorry its still crashing not working....

genreve_s · Answer

Hi Paulas,
&nbsp;
Your case seems to need further troubleshooting. It might be best to reach out to the support team via the MyAccount window or live chat through MOCA.
&nbsp;
Regards,Genreve

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Employee Card file keeps crashing when I try to add an employee card file or amend an employee card file.

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