Found a bug with the InTray

Hi Non-For-Profit,

Thanks for sharing this with us, and really appreciate you taking the time to follow up. Since this issue seems to be happening more often, we recommend reaching out to our backend team so they can dig a bit deeper into what’s going on behind the scenes. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Today, I'm still facing this issue. It has become more common recently. And sometimes it's a dread to resend the email because all the email threads have so much images and they will all appear in the In Tray. Can MYOB fix this issue/bug? It never happens in Xero.

Hi ryadre ,

I would like to check if you're still having this issue. If so, I recommend clearing your AccountRight cache to avoid any software discrepancies. Clear your AccountRight cache

If you're still experiencing the issue, why not try our virtual assistant, MOCA? It's designed to dive deeper into problems like this. Give it a go!

Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need; our live chat team is just around the corner to pick up where MOCA left off.

Feel free to post again, we're happy to help!

Regards,
Earl