How to stop QR code for online payment from printing

Wow.  Now that is a problem Mick.

Yep Im doing the same.    And hopefully MYOB realise the money they will actually be loosing because they wont be collecting credit card fees from people using their platform to settle invoices.

We have also turned off MYOB Online Payment Options indefinitely as well 

AmandaMYOB​ 

Hi all,

I want to acknowledge the frustration this recent feature change has caused.

This change was released as part of the new payment schedule functionality so payment schedules would appear on printed invoices. It’s clear this has had a significant impact on your workflows, and that the current workarounds, as well as waiting until July for a fix, aren’t good enough.

We’ve shared your feedback with our product teams, and they’ve decided to roll back this part of the release.

Here’s what that means:

• From next Tuesday afternoon, invoices printed from AccountRight desktop will no longer include the “How to Pay” page. If you’re using payment schedules, they won’t appear on invoices printed through this flow, but they will still appear as expected everywhere else (ie. if you preview invoices, print through the browser, export as a PDF, etc.). You will need to make sure your software has updated to the latest version.
• In July, we’ll reintroduce this section, which includes both payment schedules and “How to Pay”, as a configurable print setting under the Preferences tab in AccountRight, so you can turn it on or off as needed.
• From September, we plan to further enhance the experience so you can print payment schedules without the “How to Pay” information.

We’re listening to your feedback, and we really appreciate the time you’ve taken to raise this on the community forum.

Stupid, MYOB needs to make this an option ASAP please. We are wasting paper every time we print invoices. MYOB remove this immediately. Thank you. 

When all updates are up and running our company has decided that we will not to reactivate MYOB Online Payments AmandaMYOB​ 

MYOB, please allow us to turn off this option or move it on our invoice.

Just chiming in to say I agree completely with this

To be fair to MYOB, someone on another thread (I won't name cause this is not a pile on), pointed out that a QR code was not on their invoice when it is printed locally.  MYOB (without consultation) then realised that this was not the case and made the change.  I suspect this is what they wanted originally but didn't realise it wasn't happening.

Unfortunately this one person has caused almost everyone else a lot of grief.

One observation I have though is I've made sensible requests for all sorts of bug fixes and improvements to AR Desktop in the ideas portal.  These have been subject to a slow death but this one questionable idea was implemented in lightning speed 🤔.

AmandaMYOB​ - its great you've taken it off the printed invoice BUT it is still on the PDF that is generated. This update has solved the issue with multiple pages being printed, but not the core issue that we cannot select when this information goes onto an invoice.

Please can you get this part fixed as well. This is honestly causing us so much additional work to fix this when we don't want that information on an invoice. All staff here are sick of saving PDF's, deleting the offending page and then attaching back the updated PDF to an email. I was so hoping you were going to actually listen to your customer's but no, FAIL.

For a variety of reasons, we do not want MYOB payments on all our invoices. This was meant to be supplementary to our other payment methods when the type of sale required it. 

We also have customers who do not accept PDF's with links embedded. 

I have been using MYOB for over 25 years and I have never been so disappointed with this software as I am now. Mind Your Own Business - this is what you are meant to stand for. So dictating to businesses how communications happen with customers is a contradiction to your brand.