Sales showing in withdrawals column when reconciling

Hi Anna_Z15, 

Thanks for posting your concern in the forum. We appreciate your effort in attaching the in your post.

I understand how confusing your concern is. Generally, if the transaction appears as negative instead of positive in the Reconcile Accounts window, it's likely caused by incorrect information in the Linked Accounts window. I recommend reading through this article, "What are Linked Accounts?". As this will help fix your linked accounts. Also, I recommend seeking help from a financial advisor when correcting the linked accounts. 

Let us know if you require any further assistance with this.

Thanks,
Genreve

Can you please assist further with this as I am also experiencing the same issue and I have checked the linked accounts and all appears ok. This has been occurings from Novemeber 2023 in my reconciles. 

Hi Sin6789 , if you drill down into one of these transactions, do any details on the invoice match the credit in the bank?

Yes the payment on the bank feed matches the name on the invoice and have been applied to the corresponding invoices. 

Hi Sin6789 , please attach a screenshot of an example invoice (a picture of the invoice entry screen not the printed invoice), and also a screenshot of the recap screen (after opening the invoice select Edit, Recap...).

Be sure to blank out any sensitive information as this is a public forum. 

No problem, please see attached screenshots.  

Hi Sin6789 , thanks for posting these details. I suggest you open up the activities list and edit the "Robbie - Electrical" activity - I think you'll find that the income account selected is the bank account, but it should be an income account starting with 4-. Might pay to check all the activities.

Hi Sin6789,

I would like to check if you're still having this issue? If so, feel free to post again and one of us will be happy to assist you.

Regards,
Earl

Hi, I have the same issue. Sales is showing as withdrawal for every transaction instead of deposit. Have checked bank account and activity list, all correct. Seems like a glitch. Have contacted MYOB but no response yet. Does anyone have any other ideas to check??

Hi 19061992,

If your sales are showing up as withdrawals instead of deposits, it's likely that the linked accounts for either the items or the sales themselves aren't set up correctly. For more information on managing linked accounts, take a look at this link: Managing Linked Accounts. If the linked accounts aren't causing the issue and you've already sent a support request, just hang tight and wait for a response from the team.

Regards,
Genreve