After this mornings update, we are no longer able to reprint or email invoices which are in a locked period. We constantly use this for information to rebook services & also to follow up on unpaid invoices. We also cannot keep asking our bookkeeper to unlock & relock the files (I've already done this too many times this morning). Hopefully this is just a glitch & the good people at myob are already working on a fix.Any help will be greatly appreciated.

We are also having the same issue. Like everyone else here, we cannot sustain the locking/unlocking of our periods to print invoices. I notice that even when we print a 'current' invoice, even though I am not changing anything on the invoice, there is an information pop-up notice to say any changes you have made will be saved before it is printed - I think that is the issue here, this pop-up should only appear once an actual change is made, not simply trying to print an existing invoice MYOB - this is an issue that needs to be fixed ASAP please

I am having the same issues since the upgrade. We use this report weekly to pursue payments and need to be able to email reminders and overdue invoices.Very frustrating

I am also experiencing this issue. Having to unlock and lock the period just to send an invoice to a customer has now become a timely and unnecessary process. Please fix this ASAP!!!

Having the same issue here. It is not viable to have Accounts constantly locking and unlocking the period for us in order to send an invoice, especially when they are off site. Hope this update gets reverted back asap on this specific issue.

We are having the same issue, very frustrating and totally defeats the purpose of the locked period.Also resaving older invoices before printing or emailing when no amendments have been made is extremely time consuming.Please provide a solution urgently!

Unable to reprint invoice in locked period

ETF
Experienced User
3 months ago
NO response as yet and too many days have passed
meshcrete
3 months ago
We also have the same issue immediately after the last update 2024.6.0 build 2024.6.1.9. at the beginning of June 2024. MYOB should fix this issue immediately without further delay. It is very chaotic and very inconvenient for all desktop-based users. MYOB should at least acknowledge that they are working on to resolve it.
Rebecca711
Experienced User
3 months ago
MYOB - This is becoming a real issue as our staff cannot reissue invoices on request and now have to come through accounts every time a customer needs an invoice reprinted which is not a great use of everyones time. PLEASE CORRECT THIS ISSUE OR ATLEAST ADVISE us what is occuring.
Jemar_C
Valued User
4 months ago
Hi Nola217 and ASDAccounts,

Thank you for your post and I understand that you are unable to print invoices under locked period. Please check this thread for the workaround to access and fix it.

Feel free to write a post if you need further assistance.

Cheers,

Jem
- DiemTran
  Cover User
  4 months ago
  Hi Jemar_C,
  
  Just wanted to check if you read the concerns from Nola217.
  The link you provided, I strongly believe is what they are already doing.
  We should not be required to unlock a "locked period" and then lock the period again just to be able to re-print or send the invoice.
  
  Can anyone assist with this, as I am having the same issue.
  - ASDAccounts
    Experienced User
    4 months ago
    DiemTranthat's correct.
    
    Since the update you can't email or re-print an invoice unless you unlock the period. This open the doors to way to many issues within a company.
- ASDAccounts
  Experienced User
  4 months ago
  Thanks but i already know how to do this.
  
  This issue is due to the new update yesterday.
  
  I will not be unlocking and re-locking a period everytime we need to re-send or re-print an older invoice.
  
  Another solution is required.
- ETF
  Experienced User
  4 months ago
  This has only started for us after the update on Friday 19 7 24 NZ Security lock is not ticked is unlocked and still does not work. Was fine on Thurs 18.7.24. Rang support and waited got through and then cut off. Do not have the time to sit on phone. I do not feel that MYOB support understand the timeframe we need as MYOB clients.
AmandaCL
MYOB Moderator
4 months ago
Hey everyone, Nola217

Thank you all for taking the time to raise this. I've forwarded your feedback to the relevant team for further investigation. The current workaround to print invoices dated within the lock period can be found on this page. If there are any further questions, feel free to reach out.

Cheers, Amanda.
- AlanT
  Ultimate Partner
  4 months ago
  AmandaCL This is a bug that your developers introduced with a recent update, they must give it a top priority to correct their error ASAP. Users are not longer accepting the off hand "we've notified the relevant team" approach. They need to be told it has to be corrected ASAP and not left to be fixed if and when they can slot it into their massive to-do list.
- ASDAccounts
  Experienced User
  4 months ago
  AmandaCLthis work around is not a good option. If you read most of the comments. To unlock and re-lock a period is extremely risking to many companies. You need to get this escalated!
- Nola217
  4 months ago
  AmandaCL Unfortunately the workaround you've suggested will not work for us as the office manager is the only person that is "allowed" to lock & unlock the periods. MYOB need to fix this.
AmandaCL
MYOB Moderator
4 months ago
Hey everyone, Nola217

Thank you all for taking the time to share your feedback regarding this issue. I'd like to confirm that we have raised this through to our developers to fix as a priority.

I'm sorry for the inconvenience caused in the meantime and will make sure to keep you all updated.

Cheers, Amanda.
- MYOBuser25
  Experienced Cover User
  3 months ago
  Hi AmandaCL
  Sorry but this is absolute **bleep**. Problem was reported weeks ago now and we should not have to wait until your next planned update release on the 15th. This is not an update to improve MYOB it's a FIX to correct a MYOB stuff up that is impacting on untold numbers of businesses. We pay MYOB for providing working accounting software and right now ITS NOT WORKING!
  Can I bill MYOB for my time that MYOB is wasting???
  - Sovauto
    Contributing Cover User
    3 months ago
    I totally agree!
    We deserve at least a credit on our next invoice for the inconvenience and time wasted.
- SoFrustrated
  Contributing User
  4 months ago
  This comment was 2 days ago, in addition to your similar 'cut and paste' reply from 4 days ago. Still no fix. Again, an inappropriate work around is not a fix. The company pays for the system to be fully functional and has an expectation that the product they are paying for works the way it should.
Genreve_S
MYOB Moderator
3 months ago
Hi everyone,

I understand how impacting the lock period error is in printing your invoices. I can assure you that the development team is working on a permanent fix for this that will be released as soon as possible.

In the meantime, you can also follow what Julian_h has mentioned in this other thread.

Thanks,
Genreve